When it comes to the management of any business, customer and consumer relationships are very important. When it comes to solar companies, the relationship between the solar company and the home owners is of the utmost importance.
The reason for this is with residential solar, you are dealing with communities and their perception of your company. Statistically speaking, it has been shown that once a solar installation makes its way into a neighborhood, the other home owners are more likely to want to go solar as well. The question is will they invest in your company or take their business elsewhere?
This can be a significant boon to any company that has a home owner with a very positive experience. When it comes to home ownership, home improvement and the latest technologies are not only status symbols, but they also serve as talking points among neighbors. If a home owner has a positive experience, they will recommend your company. If it is a negative experience, they will talk about the experience even more so.
Positive interactions with your solar clients should be of very high importance. This should be true in every step of the sale, installation, and aftercare including the interaction they have via social media and other points of contact.
Several features of the Janus system make customer service incredibly easy.
First, when creating a template for the system, you can include any aftercare or follow-up calls that you may have for the home owners. These are assigned to an individual as well as a date for the task to be completed. This means your company can be in constant communication with the home owners and never have them feel out of the loop.
Another way in which Janus makes customer service easy is with the ticketing system. Obviously, there can be unforeseen challenges during and after a solar installation that create an opportunity for a positive interaction. These tickets allow you to create a new sub file for the home owners completed with on the fly tasking and notes. This means you can work with a home owner to resolve the issue and have them walk away with a positive, timely interaction.
Janus can help ensure that your standards for customer service and interaction is met and maintained. Learn how Janus can help manage your solar company by signing up for a demo!
